Samsung Electronics Galaxy Note 20 Ultra 5G Factory Unlocked Android Cell Phone | US Version | 128GB of Storage | Mobile Gaming Smartphone | Mystic Bronze, SM-N986UZNAXAA (Renewed)

eSIM not working from 1 of 3 Sellers! Otherwise still best Samsung Flagship with SD Card
I ordered over the past year 3 Phones from this exact same listing (same Color Bronze). The Problem is, that they are sold by independant refurbisher they all claim to be “SM-N986U1” = Factory unlocked Phones US Market.The first one I ordered in June2023 for my Cousin that was travelling and her Note9 broke down. The Phone was sold by “ELECTRONIC DEALS” . Wonderful Phone all is working great. As it was such a wonderful experience I thought I order one for myseld as a Backup in case my original European Note 20 Ultra would break down one day… This came 2 weeks later sold by “WirelessGlobe” again absoluetly amazing Condition and all worked.But when I ordered one this December 2023 again, the phone was sold by “HUMAN TECH”. Again looked in perfect excellent condition. BUT I was unable to add an eSIM, regular SIM was no problem (So there was no SIM Lock!). As it turns out after contacting Samsung US – Support and them asking for the IMEI number, the Phone was actually built as a AT&T variant (SM-N986U and not U1) and was SIM-Locked once but now unlocked. Unfortuantely deep down in the system somehow eSIM was still locked and there is nothing that they can do about that, although the Phone About Screen has clearly mentioned the SM-N986U1, it was unusable with a eSim.So be careful when you even get a beatiful phone, and today you don’t need eSIM maybe in the future you are travelling and then you find out you can’t add eSIM… so test within the Return Window from Amazon if eSIM is working!!! In my case whn scanning QR Code of E-Sim it would just loop back to intital screen in SIM Manger. After upgrading to last Firmware, when clicking add eSIM I would only get the 4 Dots circling forever and nothing would happen. So beware of Sellers probably masking a SM-N986U unlocked AT&T Version as a Factory unlocked U1… Unfortunately NOT THE SAME!!!Attched picture1 shows in the older firmware the Scan eSIM is coming up, but will loop back to attached picture 2. After Firmware Upgrade it loops from the beginning. And in case you’re asking if manually add the String, same thing loops back to picture 2.

Phone came in as advertised and it works well
I expected to see some scuffs on the phone, but the one I received was very minimal for a used phone. I usually use a phone case so it’s not visible. The screen has absolutely no scratches. It’s the S pen that definitely seen better days. The S pen also looks like a replacement, it’s not the original one that came with the phone (the pen received is white, even though the phone I ordered is mystic bronze). The pen is still functional, so that’s what matters to me. However, the S pen air action command does not work on the phone. When I tried to enable the air action command, it says that the S pen is disconnected when it actually is inserted. So the ability to take photos using the S pen does not work. However, in terms of frequency, I honestly do not use the S pen to take photos anyway, so it is not a miss for me. Even the fact that it is not the original S pen is minor to me. It does mention when making a purchase, that Amazon marketplace will get the phone to work up to a standard, but that we should expect that some items may not be the original. And I completely understand.I can’t rate the phone for face recognition or fingerprint reader yet, as I just received the phone yesterday, and I did not test those features yet. I also haven’t inserted an sd card yet to see if I can expand the storage on the device. The camera, audio quality when playing music using Spotify, bluetooth connection to my car or portable speaker, work wonderfully. I did expedite the phone and I received it in a week which is what I do expect for my area. What was included in the package was as advertised because I did get the charger and cable, but it is missing the sim card removal tool even though it said it would be included.Overall, you get what you pay for, and the phone to me looks great. The functions I mainly use do work. I am satisfied with the purchase, and I would shop here again.

Muy buen producto llego antes de lo planeado ..en buen estado y excelentes condiciones

قمت بشراء الجهاز not ultra 20لكن للأسف مو صح كلامكم وما في مصداقيةالجهاز not 20 بس مو التراوالبطارية مختربه الجهاز صار فيه نفخه من جهة البطارية والان الجهاز ما يشتغل ساعة ويرجع يبندوما زلت احاول أتواصل مع البائع لكن لا جدوى وما حد يرد عليناولله عيب